To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and email.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
If the refund is approved, a refund takes up to 10 business days to be credited back to your customer. If a negative balance payout fails, then the payout will try again in 3 business days. For more information about issuing refunds with Shopify Payments, see the Shopify Payments FAQ
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